Designing for product and service quality risk

I’m looking forward to co-presenting a paper at EuroSPI 2022 (European System, Software and Service Process Improvement and Innovation) with colleagues from Volkswagen AG. Our paper, Product and Service Quality Risk design considerations – integration into solution architecture methods, describes how we’ve brought together the PQR approach to design thinking developed at Volkswagen, and SARM, developed by Lefert Consulting, and embedded them into the architecture engagement model being used at the Bank of England. The resulting architecture analysis training course, described here, has been used to train more than 35 architects, business analysts and senior engineers and designers at the Bank.

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